Home Of The Best Cat Walking Jacket Available

Postage & Returns

Shipping Cost:
The shipping cost will be calculated automatically during checkout, you can select your country on the shopping cart page to see how much it will be prior to completing the checkout process.

Happy House Cats does not make any profit from postal charges, we only charge you what it costs us to post your order.

International Delivery Customs, Duty, Permitted Imports:
The customer is responsible for any import duty, VAT, or other charges related to the importation of goods ordered. Where required by law packages will have the necessary customs declaration attached, it is illegal for me to mark packages as a gift to reduce any possible duty so please do not ask me to do so as refusal often offends.

Some countries may have very strict rules regarding the importation of plant and animal products such as catnip and feathers used in cat toys, Australia/ New Zealand/ Canada can be particularly stringent. The customer is responsible for ensuring that any goods ordered containing such items are permitted entry to your country as Happy House Cats will not be responsible for any financial loss due to goods being seized/ destroyed or subject to any levy or payment for decontamination etc. prior to acceptance into your country.

As far as I am aware restrictions on the importation of the above substances does not apply to countries within the EU, although I would advise you check with your local customs service should you have any doubts.

Free Shipping Items:
If you order items with free shipping along with other items then the free shipping items will not be counted toward shipping costs. You will still be charged the appropriate rate for the NON free shipping items.

Delivery Times:
I aim to get ordered made and ready to post within 5 to 7 working days, however this is not always possible at busy times and delays of up to 2 weeks may be possible. Most orders will be sent via Royal Mail services, the standard service delivery times are not guaranteed but the Royal mail aims to deliver in the following times.

UK Delivery
1st Class - Next working day
2nd Class - 3 working days
Standard parcels - 3 to 5 working days
Special Delivery - Next Day

International Delivery via air mail
Western European destinations - 3 working days
Eastern Europe - 5 days
Major cities worldwide - 5 days
Other destinations - 7 days

Wherever possible packaging will be done with recycled boxes etc, I see little point in paying (and of course charging) for new packaging materials which will undoubtedly just be disposed of when the goods are received and it will also of course make a small contribution toward reducing environmental impact.

Unless otherwise stated in the product description custom or made to order items are non returnable because these are made to individual requests. In some circumstances such as the jacket being made to incorrect sizes, or the fabric/s used are completely different to that ordered, then return/exchange may be agreed. Please note that there may be some differences in colour to that used and the image on-line due to the limits of images uploaded to the site. Where the size/s supplied by the customer are wrong, then there will be no refund/exchange without additional cost.

The customer is responsible for return postage costs in ALL cases when a return/replacement has been agreed. All returned items must be unopened/ unused in the original packaging.

Before returning an item you must contact me to obtain a Return Merchandise Authorisation (RMA) which must be included with the item. The RMA will also contain the return address appropriate for the item.

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